Holiday Cottage Booking Conditions

1. Bookings should be made on the booking form (on this website) and your booking is secured by a non refundable* deposit of one quarter of the rental charge (25%). 

* Where a booking is cancelled and the same period is re-let to another party, the 25% deposit may be returned at the discretion of The Cottage Boutique (subject to a £20.00 administration fee)

The remaining balance plus refundable damage deposit is to be paid 28 days prior to the commencment of your stay.  If a booking is made less than 28 days before the holiday commences then the full rental charge is due at the time of booking along with a refundable damage deposit of £200.00

Cheques can be made payable to The Cottage Boutique. Most types of card payments are accepted. American Express is not accepted. A surcharge of up to 2% will be charged for guests paying by credit card.

2. Lettings commence at 3.00 p.m. on the first day of the tenancy and end at 10.30 am on the day of departure unless notified otherwise. Under no circumstances may more people or pets other than those notified to the agent occupy the property.

3. The client undertakes to leave the property in a clean and tidy condition. A Damage Deposit of £200.00 is taken at the time of booking. This is held on the owner’s behalf to cover any costs of repairs, replacements or additional cleaning charges if the property is left in an unsatisfactory condition, this includes evidence that pets have been allowed to venture on to the 1st floor or higher, or that they  have climbed on to any of the furniture. The clients are responsible for the property and its contents and so if the client finds any damage on arrival the client should inform Cottage Boutique immediately so that steps can be taken to rectify this. Also on departure all  damages/breakages/losses should be reported to the Cottage Boutique. The Damage Deposit usually covers all breakages/damages/losses but the client will be liable for any costs incurred over and above the Damage Deposit limit. If there are no such costs, the Damage Deposit will be returned (cheques will be shredded) within 14 days of the end of the rental period.

4. For our overseas guests, if our only option is to make an international transfer to an overseas bank account, there will be a charge of £25. This is the amount charged by our bank for the transfer, and is not a handling charge.

5. If for any reason beyond the owner’s control (e.g. fire damage) the property is not available on the date booked, all deposits and rental down payments will be refunded in full but the clients shall have no further claim.

6. If the booking is cancelled for any reason with less than 28 days notice from the start of the booked period, the client will remain legally liable to pay the full balance as specified on the Booking Form. The guest is urged to take out any insurance against the possibility of canceling.

7. Acceptance of a reservation for any properties managed by The Cottage Boutique, confers upon on the clients the right to occupy the property for a holiday within the meaning of Section 9 of the Rent Act 1977.

8. Where pets are allowed, the client will be liable for all additional costs of repairs, replacements and extra cleaning resulting from their pets. Pets must at all times remain on the ground floor of all properties and must not be allowed to climb on the furniture nor enter to any bedrooms.

9. Any complaints must be notified to the agent immediately, so that on-the-spot remedial action can be taken if needed. In no circumstances will compensation be made for complaints made after the tenancy has ended.

10. Clients are asked to not to cause any unreasonable noise or disturbance that may constitute an annoyance to the residents of the adjoining properties.

11. The Cottage Boutique reserves the right to cancel or refuse any booking where a guests behaviour is deemed, in their resonable opinion, either agressive or unnecessarily anti-social in any way.

NO SMOKING IN ANY OF THE HOUSES PLEASE